
Legal
We respect your privacy
1.1. We respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the New Zealand Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
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1.2. “Personal information” is information we hold which is identifiable as being about you.
Collection of personal information
2.1. We will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
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2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
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2.3. Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
3.1. We collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
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Use of your personal information
4.1. We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. Data will not be shared with third parties for marketing or promotional purposes.
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4.2. We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
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Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
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5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
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5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of East Realty, its customers or third parties.
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5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
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5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
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Security of your personal information
6.1. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
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6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
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Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the New Zealand Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@eastrealty.co.nz.
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7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
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Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@eastrealty.co.nz. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
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Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
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Website
10.1. When you visit our website
When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
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10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
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10.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
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Anti-Money Laundering & Overseas Investment Act
11.1. We are required by law to comply with Anti Money Laundering Legislation. Please find out more here. Most overseas people are unable to purchase homes to live in in New Zealand under the Overseas Investment Act. Please find more information here: www.linz.govt.nz.

REA Guides
An agent must not enter into an agency agreement with you for the sale of a residential property unless your agent has provided you with a copy of the approved guide relating to agency agreements.
The Real Estate Authority produces guides to help buyers and sellers understand key documents during the sales process. You can find them here.
Anti-Money Laundering & Overseas Investment Act
Most overseas people are unable to purchase homes to live in in New Zealand under the Overseas Investment Act.
Please find more information here: www.linz.govt.nz

REA Code of Professional Conduct & Client Care Rules
Independent Agent adheres to the REAA Professional Conduct & Client Care Rules
These Rules make up the Real Estate Agents Authority code of professional conduct and client care. The Rules were made by the Authority and notified in the New Zealand Gazette.* The rules set minimum standards of conduct and client care that licensees are required to meet when carrying out real estate agency work and dealing with clients.
You can read more about them here.
Complaints Procedure
Our complaints and dispute resolution procedures are designed to provide an effective and simple resolving of any complaint you might have about the service you have received from Independent Agent.
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Step 1: Call us and speak to the Licensee Agent – Matt Jones on 021 396 394. Tell the Licensee Agent the name of the Agent who you are complaining about and what your concerns are. Let the Licensee Agent know what you would like done about your complaint.
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Step 2: The Licensee Agent may ask you to put your complaint in writing so that he or she can investigate it. The Licensee Agent will need a brief period of time to talk to the team members involved. We will come back to you within ten working days with a response to your complaint. That response may be in writing. As part of that response, we might ask you to meet with members of our team to discuss the complaint and try to agree on a resolution.
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Step 3: If we are unable to come to an agreed resolution after a meeting, or if you do not wish to meet with us, then we will provide you with a written proposal to resolve your complaint.
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Step 4: If you do not accept our proposal, please try and advise us in writing within five working days. You can, of course, suggest another way of resolving your complaint.
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Step 5: If we accept your preferred resolution, we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution, we may invite you to mediate the dispute.
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Step 6: If we agree to mediate the complaint but do not settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the end of our process.
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NOTE: You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Agents Authority at any time.
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Passing Over of Information
Statement Relating to Passing Over Information
The attached material has been compiled by the collection of records, documents, or information which may have been supplied by third parties, the vendor or the vendor’s agent. Accordingly it is merely passing over the information as supplied to us.
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Warning
No responsibility for the accuracy of the materials whole or in any part is made by Independent Agent Ltd or any of the company’s licensees, employees or officers. This material is provided to assist you with obtaining relevant information about the property, it is not intended that you rely solely on this information and you should conduct your own investigation. This could be legal, technical or any other advice relating to the property or information on the property.
Obtaining Advice
Independent Agent and its licensees recommend you seek legal advice before signing a sale and purchase agreement or other contractual documents. You should also be aware you can and may need to seek technical or other advice and information prior to signing a sale and purchase agreement or other contractual document.